Play Smart, Stay Safe
with pk lack

Our Commitment to Safe Play

pk lack was built on a straightforward belief: gambling should be an enjoyable form of entertainment, never a source of financial hardship or personal harm. As a platform serving Bangladesh players, we understand that our responsibility extends beyond delivering great games and fast bKash withdrawals — it includes actively safeguarding the wellbeing of every person who creates an account with us.

Our Responsible Gaming programme is embedded into the core of the pk lack platform, not bolted on as an afterthought. Every player account comes pre-equipped with access to deposit limits, session controls, and self-exclusion options. Our support team receives ongoing training to recognise the early indicators of problem gambling behaviour and to respond with empathy, not judgment.

We do not target vulnerable individuals or design promotional campaigns that encourage players to chase losses. Bonus offers are structured with fair wagering requirements, and players who have applied any responsible gaming tool will not receive promotional communications that could undermine those controls.

Age Restriction & Verification

pk lack operates an absolute minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or play any game on the pk lack platform. This policy is non-negotiable and applies to all players regardless of their location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else.

During registration, players are required to declare their date of birth. pk lack conducts identity verification (KYC) before processing a player's first withdrawal. The KYC process requires submission of a valid government-issued document — National ID (NID), passport, or driving licence — and this document is cross-referenced against the declared date of birth. Any account found to belong to a player under the age of 18 will be closed immediately and any funds held in the account will be handled in accordance with our Terms and Conditions and applicable law.

If you are a parent or guardian and you believe a minor may have accessed pk lack using your device or payment details, please contact us immediately at [email protected]. We will investigate and act without delay.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The shift from recreational gambling to harmful gambling is often gradual, and many people do not recognise the warning signs until significant damage has been done. pk lack encourages every player to stay informed and to check in honestly with themselves on a regular basis.

Common warning signs that gambling may be becoming a problem include:

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — continuing to play in an attempt to recover money you have already lost.
• Borrowing money, selling possessions, or neglecting bills to fund gambling activity.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Gambling as a way to escape stress, depression, anxiety, or other difficult emotions.
• Neglecting work, study, family, or social obligations because of time spent gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling entirely.
• Feeling a need to bet larger amounts over time to experience the same level of excitement.

Recognising these signs in yourself — or in someone you care about — is an important first step. The next step is reaching out for support, whether that means using the tools within your pk lack account, speaking to a trusted person, or contacting a professional support service.

Self-Assessment Checklist

Answer the following questions honestly. If you find yourself answering "yes" to three or more of these questions, we encourage you to take a break using one of the tools below and consider speaking with a support professional.

Deposit Limits & Player Tools

pk lack gives every player direct control over their spending and time through a set of built-in account management tools. These can be accessed at any time through the Responsible Gaming section of your account dashboard. All limits are applied immediately when set or reduced, and any request to increase a limit is subject to a mandatory 7-day review period to help prevent impulsive decisions.

To adjust any of these settings, log into your pk lack account, navigate to Account Settings → Responsible Gaming, and select the relevant tool. Changes that reduce a limit or add a new restriction take effect within seconds. If you need assistance setting up any of these tools, contact our support team at [email protected] and a team member will guide you through the process.

Self-Exclusion Programme

If you feel that you need a more substantial break from gambling, pk lack's self-exclusion programme allows you to close your account for a defined period or permanently. Self-exclusion is a serious tool — once applied, it cannot be reversed during the chosen exclusion window, even if you request reinstatement.

The following self-exclusion periods are available:

During an active self-exclusion period, the following actions will be taken on your account:

• Your account will be locked and you will be unable to log in or place bets.
• Deposits via bKash, Nagad, Rocket, Upay, or any other payment channel will be declined.
• All promotional emails, SMS messages, and bonus notifications will be suppressed.
• Any pending bonus balance will be forfeited in accordance with our Terms and Conditions.
• Your real-money balance, if any, will be retained securely and returned to you upon request after the exclusion period ends.

To initiate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". We will process the request within one hour and confirm via email.

Players who choose permanent self-exclusion will not be permitted to re-register, and any future registration attempts using matching personal details will be identified and closed. We take this commitment seriously.

Protecting Minors

pk lack is strictly for adults aged 18 and above. We recognise that shared devices are common in many Bangladeshi households, and we encourage parents and guardians to take active steps to prevent underage access to gambling websites.

Practical steps you can take to protect minors in your household include:

• Use parental control software to block gambling-related websites on shared devices and computers used by children.
• Do not share your pk lack login credentials with anyone, including family members. Keep your username and password confidential.
• Log out of your account every time you finish a session, particularly on shared devices or family computers.
• Do not save your password in the browser on any device that is accessible to a person under 18.
• Keep your bKash, Nagad, and bank account details private to prevent minors from making unauthorised deposits.
• Talk to young people openly about gambling, the risks involved, and why it is an activity restricted to adults.

A range of parental control and website-filtering tools are available for common operating systems and browsers. If you discover that a minor has accessed your pk lack account, contact us immediately and we will review the account activity and take appropriate action.

Getting Help & Support

You do not have to manage a gambling concern on your own. Whether you are looking for guidance, a confidential conversation, or professional counselling, support is available. pk lack's customer support team is the first point of contact for any in-platform tool or account action, while external professional organisations can provide counselling, financial advice, and peer support.

When contacting pk lack's support team regarding a responsible gaming concern, please use the subject line "Responsible Gaming Support" in your email. This routes your message to a dedicated team member with specific training in player welfare, rather than the general support queue.

All responsible gaming communications are treated with complete confidentiality. Your account status and personal details will not be shared with other players or third parties, except as required by law.